Privacy Policy

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Privacy Policy for Emily Ray Counselling

At Emily Ray Counselling, I am committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy explains what information I collect, why I collect it, how it is used, and the rights you have regarding your data.

1. What Information I Collect

I may collect and store the following information:

Contact details such as your name, email address, and phone number

Personal information you choose to share during enquiries or sessions

Session notes, kept securely and used only to support your therapeutic work

Website data, such as cookies or analytics, to help improve the site’s performance

2. How Your Information Is Used

Your information is used to:

Arrange appointments and communicate with you

Provide counselling services

Maintain accurate and secure clinical records

Meet legal, ethical, and professional obligations

I will never sell or share your information for marketing purposes.

3. Confidentiality

Everything you share in counselling is confidential. Information will only be shared if:

You give explicit consent

I am legally required to do so

There is a serious risk of harm to you or someone else

4. How Your Information Is Stored

All records are stored securely in line with UK GDPR and the Data Protection Act 2018. Digital information is password‑protected, and paper notes (if used) are kept in locked storage.

5. How Long Your Information Is Kept

Client records are typically kept for 7 years after your final session, in line with professional guidelines, after which they are securely destroyed.

6. Your Rights

You have the right to:

Access the information I hold about you

Request corrections to inaccurate information

Ask for your data to be deleted (in certain circumstances)

Withdraw consent for contact

Raise concerns with the Information Commissioner’s Office (ICO)

7. Contact

If you have any questions about this policy or how your data is handled, you can contact me at: Emily@emilyraycounselling or 07747857304.